Helping Hands Regular Dinner

Shelter in Place  Lunch

Thank you for providing a nutritious supper for our shelter guests! You can sign-up through Meal Train. Just click on the evening you want, create a brief profile (one-time only) and sign up for an evening.

Helping Hands serves supper every night. Here’s what our meal providers need to know:

  • Bring enough for 50 men to enjoy.

  • Arrive between 5:45 and 6 p.m. through the double doors (Washington Street entrance). Food can be delivered or groups can stay and serve. Helping Hands cannot pick up meals.

  • Choose meals that have nutritional value. We want to serve hearty meals that include protein, grains, and vegetables/fruits. Please do not bring meals that are entirely “junk” foods (pizza or hot dogs with potato chips, etc.). If you would like help choosing a menu, we are happy to share ideas and suggestions.

News and Events

Helping Hands is hiring for an Intensive Case Manager:



The Case Manager answers directly to the Director of Housing Services and collaborates with the clients to assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet their needs.



  • Engage clients by building trusting and professional relationships.

  • Coordinate client intake processes as directed.

  • Work with clients to develop individual service plans with measurable goals.

  • As needed, provide case management, crisis management, assistance and education in activities of daily living.

  • Ensure regular face-to-face contact with clients, providers, and other team members.

  • Mediate conflicts between providers, landlords, clients, and the agency, per the client’s needs.

  • Develop or maintain familiarity with community resources and referral processes necessary to access these resources.

  • Advocate and/or assist clients in receiving services identified in the planning process.

  • Assist clients in arranging transportation, or accompany clients to appointments, as appropriate.

  • Assist clients in obtaining basic household needs.

  • Travel and network in the community.

  • Maintain complete and up-to-date client files to assure overall compliance with agency standards.

  • Participate in ongoing professional development.

  • Adhere to Helping Hands of Springfield policies and procedures.

  • Perform any other task that will assist the agency in carrying out its mission, as directed.


Documentation skills, including good oral and written comprehension, computer literacy, accurate and timely documentation and record keeping abilities, ability to use critical thinking skills and develop sound reasoning when formulating service plans, ability to manage, organize and prioritize work flow, ability to motivate clients.



Bachelor’s degree from four-year college/university and/or two years’ related experience or training; or equivalent combination of education and experience, preferably with homeless persons, persons with mental illness, or substance abuse.

Must have a valid Illinois driver’s license and clean driving record.



$35,000 Annually, Health, Dental, and Vision Insurance Benefits, Paid Vacation

Email application (PDF below) and resume to

Please click the PDF below for an explanation of our Recovery Plan Effective June 15th, 2020

POLICY CHANGE for Helping Hands IDs

Date: May 29, 2020

Date new policy will take effect: July 1, 2020

Effective July 1, 2020, Helping Hands will no longer provide “Helping Hands” personal identification cards. We are discontinuing this service because the ID is not a legal document, and the risk of misuse is significant.
Helping Hands will continue to provide Homeless Certification Forms for people who are experiencing homelessness and who have stayed in our emergency shelter for a minimum of three (3) consecutive nights. This form, with a Social Security card, will allow the person to get a free Illinois State ID.
Those who need assistance obtaining an ID also can use the Helping Hands walk-in case management services for information and guidance about how to obtain necessary documents (birth certificates, Social Security cards, etc.) necessary for a legal ID. The Helping Hands lobby is closed indefinitely because that area of our building is being used for shelter purposes.

For questions about the services Helping Hands provides, call 217-522-0048.


Date: May 29, 2020

Date new policy will take effect: July 6, 2020

Effective July 1, 2020, Helping Hands will no longer serve as a “general delivery” address. Current clients of the Helping Hands emergency shelter, permanent supported housing, representative payee, outreach, and day programs are not affected. We will continue to accept and distribute mail for people who are using our outreach/shelter/housing services.
Starting July 1, anyone who is not a client of a Helping Hands program will no longer be able to use the address 1023 E. Washington Street as a general delivery address, and no longer will be able to pick up mail at 1023 E. Washington Street. All mail delivered for people who are not clients will be returned to the post office immediately and will not be distributed.
To prepare for this change, all persons affected should contact any individual, company, or agency to change their mailing address. The U.S. Post Office will not forward mail addressed to 1023 E. Washington. You should change your address now to ensure there is no lapse in mail delivery to you.
If you have questions about your address or mail services, we recommend you visit You can also call the U.S. Postal Service at 800-275-8777.

Contact Us:

1023 E. Washington Street, Springfield, IL 62703

Office: (217) 522-0048

Fax: (217) 522-0549

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